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Contact Big Jake’s Plumbing
Fastest way to reach us is the phone — you’ll get our dispatcher at the Tacoma Ave shop, not a call center. Prefer typing? Text us or use the form below and we’ll get back to you within one business hour, usually faster.
Where We Work
Find Us in Tacoma
Not in Tacoma? We probably still cover you. Our trucks run all of Pierce County daily — Puyallup, Lakewood, University Place, Fife, Spanaway, Gig Harbor, and everywhere between. Just call and ask; if we can’t reach you fast enough to be useful, we’ll say so and point you to someone good.
- 1326 Tacoma Ave S, Tacoma WA 98402
- (253) 364-4043
- Emergency Dispatch - 24 hours, every day of the year
FAQs
Will I get a real person on the phone?
During office hours, always — our dispatcher works out of the shop on Tacoma Ave. After hours, emergency calls ring straight to the on-call plumber. If every line is busy, leave a voicemail or text; we return both fast.
Do you charge for estimates?
Standard quotes are free. Jobs that require diagnostic work to price accurately — a sewer camera scope, electronic leak detection — have a stated diagnostic fee that we tell you on the phone first, and we credit it toward the repair if you hire us.
How fast can you get here?
Emergencies: typically 45–90 minutes anywhere in Pierce County, day or night. Routine work: same-day slots most weekdays, and we’ll give you a two-hour arrival window plus a text when the tech is 20 minutes out.
What should I have ready when I call?
Your address, a quick description of the problem, and — if it’s safe — a photo texted to (253) 364-4043. Knowing the water heater’s age or where the leak shows up helps us send the right tech with the right parts on the first trip.